She works for a company that makes dresses; she should at least know about measurements.
I opened a dispute on their website and they asked me to email their other email address with pictures.
I already did that and they got back to me saying I should check the hip size of my dress again, without any mention about a refund. It's obvious that the dress is too small for me, and my wedding day also passed. Everything they do is every slow and unprofessional.
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Consumers love to do business with someone that can admit mistakes and state how they made improvements. 1/ They didn't finish my dress till I emailed them 3 times to ask them to hurry, took 22 days to finish. 2/ Name of the dress is half sleeve, I gave them measurement for half sleeve. So I had to rush out and bought another dress in a store to replace this one.
But I also noticed they asked for arm length measurement in their own measuring guide below the dress info. Their customer representative, Sally, is very stupid.It cannot be accessed easily from Facebook.com, but we did find the corporate address on a legal document. You can also access information about the company at which is the Facebook page for Facebook.The website offers social media accounts for businesses and individuals.I can’t believe there’s a brainless person like her. I had to email them many times about my dress and waited 3 days for a response. After only 3 questions the customer service rep (John) asked me to email him although I had urgent issue that needed to talk with them right away.Now I'm on my honey moon but I still have to email them for a refund because I couldn't use that dress at all.They don't want to fix any problem, and they don't want to give customers a refund if something goes wrong. My friends recommended other websites which they already ordered from but I chose this one because they had clear pictures. Moreover, when I tried opening a dispute on their website the link doesn’t work. They block all bad reviews, just leave some good ones. Be careful when buying from this company if you don't want to waste your time for the hassle they create.